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Oh no! Looks like you need a repair but don't worry, we want to help. At Morrison Smith Fine & Custom Jewelers, we repair all sorts of jewelry in Charlotte, NC and make it just like new again. We'll make sure your repair is done professionally so it stands the test of time. Let us get you or a loved one wearing that lovely piece again!
Our in-house master jewelers can promptly diagnose and repair virtually any piece of jewelry (and some non jewelry items!)
All repair and custom work is done here on site in our Design Studio using the latest most advanced tools and equipment available.
We can match and replace just about any diamond or gemstone. From the $1 foil back in a costume jewelry piece up to the most difficult diamond and color gemstone matching.
The price, of course, varies widely depending on what work needs to be done and what gemstone is being replaced. From a simple setting, prong re-tipping, prong replacement, head replacement, or complete mounting restoration we can get your jewelry back to where you can safely wear it and enjoy it!
Come in today and we will give you an estimate. Most work completed in 7 days. We also offer an express next day service for an additional charge on many common missing small stones.
Sorry, your chain quit on you! Great news, we repair chains every day! We have repaired thousands of chains. Our chain repair includes refinishing the chain back to factory original. Pricing varies depending on the size, metal type, and complexity of the soldering required. Most simple fine chains in 14kt gold are $29 to repair.
Come in and let our experts evaluate your chain and get it back on your neck where it belongs. Most repairs completed in 3-7 days. We also offer an express next day service for an additional charge.
Sorry, your chain is too big on you! Great news, we repair chains every day! We have repaired thousands of chains. Our chain shortening includes refinishing the chain back to factory original. Pricing varies depending on the size, metal type, and complexity of the soldering required. Most simple fine chains in 14kt gold are $29 to shorten.
Some non-soldered chains can be shortened for as little as $10
Come in and let our experts fit your chain and get it back on your neck where it belongs. Most repairs completed in 3-7 days. We also offer an express next day service for an additional charge.
Yuck, what a mess! We have spent 65 years of untangling chains. Bring that headache to us and we will "straighten" it out for you. If it's a simple tangle it could be as little as $10. Most untangling can be done for $49. If it's a crazy lost cause it may have to be cut apart and put back together by our expert craftspeople. Of course all untangling includes cleaning the chain!
Most untangles are completed in 3-7 days. We also offer an express next day service for an additional charge.
Appraisals are done per piece. All appraisals include a complete typewritten document stating Insurance replacement value and enough photos to replicate or replace the piece of jewelry in the event of a loss. A second copy is provided for your insurance company. Diamonds over 1 carat in size include a comprehensive diamond grading report and plot of the diamond for positive identification.
Estate, Equitable Distribution, Collateral, or other types of appraisals require a $200 minimum charge. Appraisal typically takes 2 weeks to complete. We do offer an Express 24 hour service for an additional charge.
Diamonds over 5 carats, pieces with hundreds of gemstones, and rare and collectible watches have an additional research charge. All prices are quoted prior to performing any appraisal services.
Simple cleaning and checking of stones in a piece of jewelry, while you wait, is always complimentary.
If you would like a "back to factory spec" service of the item it is buffed and polished to remove any scratches. This will return the original shine your jewelry.
The item is cleaned to remove all the dirt, oil, lotions, contaminants, etc. on the metal and the gemstones. The cleaning process depends on the type of gemstones in the piece. An ultrasonic cleaner can be used for the more durable gemstones such as Diamond, Ruby, and Sapphire. Gemstones that are more fragile may require special handling and cleaning such as Opals and Pearls.
All White Gold jewelry is Rhodium plated. After the buffing, polishing, and cleaning is completed, the item needs to be re-rhodium plated for that bright white finish.
Finally, the jewelry is steam cleaned to remove any remaining dirt or cleaning agents. Your jewelry item is returned to you "like new"!
Most earring posts can be repaired. The price is dependent on the metal type, post type, back type, and the proximity of heat-sensitive gemstones. We also can repair and adjust costume earring backs. We can do conversions from one post type to another. For example, pierced to non-pierced and visa versa.
Watch batteries replacement price is dependent on the complexity of removing the back and the size of the battery. Simple snapbacks are $10, Simple screw backs $15, Difficult screw back $20, Intricate screw backs (has multiple screws and or unusual battery removal) $40 and up. We can quote the exact price before the job is started. Most are completed while you wait.